Front Desk & Administrative Support - Cannabis Retail

New Buffalo, MI
Full Time
Entry Level
Location: NEW BUFFALO, MI 49117
Department: RETAIL
Job Status: Full-Time
Position Type: Permanent
 


WHERE HOSPITALITY MEETS ADMINISTRATION
At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience.

We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management.

You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.

 WHAT YOU’LL DO

  • Front-of-House Experience
  • Deliver a warm, confident, and professional welcome to every guest
  • Manage compliant customer check-ins with accuracy and discretion
  • Maintain a calm, polished presence during high-volume periods
  • Serve as the final touchpoint for customer satisfaction before departure
  • Customer Engagement & Brand Representation
  • Communicate promotions, loyalty programs, and store updates clearly
  • Answer questions with confidence, or seamlessly escalate to management
  • Represent the DACUT brand with professionalism, poise, and hospitality
  • Management & Administrative Support
  • Act as a trusted support partner to store leadership
  • Assist with scheduling coordination, internal communication, and daily flow
  • Track observations, customer feedback, and operational needs
  • Help maintain organized front-of-house systems and documentation
  • Operational Awareness
  • Monitor lobby flow, wait times, and guest experience
  • Assist with light inventory coordination and administrative tasks
  • Support website accuracy and promotional visibility when needed
  • Research competitor offerings and relay insights to management
  • Compliance & Confidentiality
  • Uphold all state cannabis regulations with precision
  • Handle sensitive information with discretion and professionalism
  • Maintain accurate records and documentation at all times

WHO WE’RE LOOKING FOR

  • This role is ideal for candidates with experience in:
  • Hospitality, concierge, front desk, or luxury retail
  • Administrative, executive assistant, or office coordination roles
  • Customer experience–driven environments (hotels, restaurants, boutiques)
  • Required qualities:
  • Naturally warm, confident, and engaging demeanor
  • Highly organized with strong attention to detail
  • Excellent verbal and written communication skills
  • Ability to multitask gracefully in a fast-paced environment
  • Comfort working closely with management and leadership
  • Professional appearance and presentation

Additional Requirements:

  • Cannabis experience is a plus, but not required — training provided
  • Proficiency with computers, scheduling tools, and POS systems
  • Must be 21+ and able to pass required background checks

WHY DACUT

  • Health, dental, and vision insurance
  • Employee product discounts
  • Ongoing training and growth opportunities
  • A professional, respectful, and team-driven culture
  • A role where your presence, judgment, and people skills truly matter

READY TO JOIN THE MOVEMENT?

Be the welcoming face of DACUT Cannabis Retail — where passion meets professionalism. Apply today and grow with a team that’s shaping the future of cannabis retail.

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